92% data-recovery rate
Recovery outcomes depend on the condition of the device and storage components, encryption and security configuration, available credentials and the extent of physical or electronic damage. Recovery cannot be guaranteed, and every device is assessed individually.
Data Recovery Pricing
Data recovery from R2,999. Final pricing is confirmed after assessment and depends on the device condition, fault, recovery method, parts, labour and storage requirements.
Data recovery is quoted case by case following assessment. The minimum data-recovery charge is R2,999 and may increase according to the device condition, fault, recovery method, parts, labour and storage requirements.
The assessment is from R599, charged separately and non-refundable. You receive a written quote before any recovery work begins.
Indicative pricing only. Final pricing is confirmed once ZA Support verifies your device model and serial number. Contact us on 064 529 5863 with your model and serial for a confirmed quote.Processing and lead times are indicative only. The repair process and turnaround time depend entirely on your specific machine and can change based on the model, the fault, and the parts your device needs. You will only have a confirmed lead time after you enquire and speak to a ZA Support consultant who assesses your machine. Standard diagnostics start from four business hours. Need faster attention? Select the rush diagnostic option for immediate diagnostic commencement. Repair work starts from four business hours onward, while completion time depends on the fault's complexity, parts requirements, approval and testing.
What Determines Recoverability
Data recoverability depends on the device condition, storage condition, encryption and security configuration, availability of required credentials and the extent of physical or electronic damage. Logic-board failure does not necessarily mean that the stored data is unrecoverable, but recovery cannot be guaranteed. ZA Support assesses each device individually before confirming the available recovery options.
Apple silicon, T2 and FileVault
Internal storage on Apple silicon and T2 Macs uses hardware-bound encryption. Recovery may require the original security hardware and valid credentials; erased keys or severe damage can prevent it.
Stop before erasing
Do not erase, reinstall over the affected storage, restore firmware or authorise a board replacement before discussing the data. Later writes can remove what remains.
Dead or liquid-damaged Macs
A Mac that will not power on may need board-level work before any file extraction can begin. For liquid exposure, disconnect power and stop charging.
Assessment first
The assessment identifies the fault, the viable recovery options and their limits for your specific device before you approve anything.
How Your Data Is Handled
The controls below describe how customer data is handled during recovery engagements at our Hyde Park workshop.
Who can access your data
Access to customer data is limited to assigned technicians and specifically authorised personnel who require access to perform or oversee the agreed service.
Access to customer data is restricted through technician assignment, individual user access, least-privilege permissions and management authorisation where required.
Controlled recovery environment
Data-recovery work is performed in a controlled technical environment separated from ordinary public-access and administrative systems. Access is limited to assigned or specifically authorised personnel.
Temporary storage
Recovered data is stored temporarily only on designated recovery media or controlled technical storage selected for the engagement. Temporary copies are associated with the relevant job and access is restricted to assigned or specifically authorised personnel. Storage location and media may vary according to data volume, device condition, recovery method and customer instructions. Recovered data is not intentionally placed on ordinary administrative or publicly accessible storage.
Encryption
Encryption controls are selected according to the engagement's security requirements, data sensitivity, technical feasibility, storage media and transfer method. Recovered data and temporary copies are encrypted at rest or in transit where required and supported. Where the engagement requires universal encryption, all temporary recovered data is encrypted at rest and every electronic transfer is encrypted in transit. The applicable encryption requirement is agreed or documented for the engagement.
Retention
Temporary recovery data is retained only until successful handover and completion of an agreed verification period, after which it is scheduled for secure deletion unless a documented exception applies. Retention may be extended where requested by the customer or required for a lawful, contractual, security or dispute-resolution purpose.
Secure deletion
Following the applicable retention and verification period, temporary working copies are securely deleted using a method appropriate to the storage medium, data sensitivity, engagement requirements and technical feasibility. Methods may include the platform's supported secure-deletion process, cryptographic erasure, media sanitisation or physical destruction where ordinary deletion is insufficient. Any documented retention exception remains effective until the exception ends.
Returning your data
Recovered data is returned only to the verified customer or a representative authorised by the customer, using a return method agreed for the engagement. The recipient, authorisation, return method and completion of the handover are recorded. Where credentials or access codes are required, they may be communicated separately from the returned data.
Device tracking and forensic engagements
Devices and recovery media are tracked from intake through authorised handling and final return. Formal evidential chain-of-custody procedures are available for qualifying forensic engagements.
Third-party processing
Third-party processing is used only where necessary and is subject to appropriate authorisation, confidentiality and security controls.
Handling exceptions
Retention or handling periods may be extended where requested by the customer or required for a lawful, contractual, security or dispute-resolution purpose. Exceptions are documented, access-restricted and reviewed until the information can be securely returned or deleted.
Customer Authorisation at Intake
Recovery work proceeds only on your authorisation. At intake, you as the customer confirm the following:
I confirm that I own the device and data, or have lawful authority from the owner to authorise this service. I authorise ZA Support to access and process the device and its data only to the extent reasonably necessary to perform the agreed recovery work. I confirm that the information supplied is accurate and that the nominated recipient is authorised to receive the recovered data.
Warranty Scope
Any applicable warranty covers only the qualifying repair work or replacement parts specified for the engagement. It does not guarantee that data can be recovered or that recovered files will be complete, compatible or usable. Warranty coverage and exclusions are confirmed for the specific engagement.
Privacy and POPIA
Privacy and POPIA enquiries may be directed to ZA Support's Information Officer at admin@zasupport.com.
Information Officer, ZA Support Operations, 1 Hyde Lane, Hyde Park, Johannesburg, 2196.
Mac Data Recovery, Frequently Asked Questions
Mac Data Recovery Near You, Johannesburg
Based at 1 Hyde Lane, Hyde Park, Second Floor, Office E2004, Johannesburg 2196. Walk-ins welcome, call first to confirm same-day capacity.
Lost Data on Your Mac?
Stop using the machine. Assessment first, recovery options and charges confirmed before work.
Hyde Park, Johannesburg · POPIA-aligned handling · MacBook, iMac and Mac mini