What We Manage
Apple Mac Fleet
MacBook, iMac, Mac mini, monitoring, updates, health reporting.
Windows Devices
Windows workstations and laptops supported in mixed Mac and Windows environments.
Security & Compliance
POPIA-ready. Encryption, backup, remote wipe, security patching.
Remote & On-Site Support
Fast remote support + scheduled on-site visits included.
Reporting & Insights
Monthly reports with ROI, what was protected, what was fixed.
Managed Services Plans
Starter
Ideal for: Solo professionals, small practices (up to 5 devices)
- ✓ Continuous device monitoring
- ✓ Monthly health reports
- ✓ Patch management (macOS + iOS)
- ✓ Backup monitoring and alerts
- ✓ Email support (business hours)
- ✓ 24-hour response SLA
Business
Ideal for: SMEs, medical practices (5–20 devices)
- ✓ Everything in Starter
- ✓ Windows device support
- ✓ JAMF MDM device management
- ✓ Unlimited remote support
- ✓ Monthly on-site visit (included)
- ✓ Microsoft 365 management
- ✓ Priority 4-hour response SLA
- ✓ Network monitoring
- ✓ Annual security review
Enterprise
Ideal for: Multi-site businesses, 20+ devices
- ✓ Everything in Business
- ✓ Full Mac and Windows fleet management
- ✓ Dedicated account manager
- ✓ Custom SLA terms
- ✓ On-site as needed
- ✓ Integration with existing ITSM
- ✓ Executive IT reporting
Indicative pricing only. Final pricing is confirmed once ZA Support verifies your device model and serial number.
All prices shown are starting points and subject to device-specific assessment. Contact ZA Support on 064 529 5863 with your model and serial number for a confirmed quote.
Managed services by client type and component
Managed IT looks different depending on whether you are a wealth management firm under HPCSA-aligned record-keeping obligations, an Apple-first creative business, or a private bank client who needs end-to-end IT taken care of. These pages explain how each engagement is shaped.
Managed services in context
Managed Services, Common Questions
Ready for Proactive IT Management?
New managed services clients receive a R599 IT assessment, we audit your environment, identify risks, and recommend the right plan
Mac, Windows, or mixed environments. Hyde Park, Johannesburg.
Call 064 529 5863