Terms of Service

1. Company Information

These Terms of Service ("Terms") govern your use of the services provided by Vizibiliti IS (Pty) Ltd, trading as ZA Support.

• Registered address: 1 Hyde Park Lane, Hyde Park, Johannesburg 2196
• VAT registration: 436-026-0014
• Website: zasupport.com

2. Services

ZA Support provides the following services to individuals and businesses:

• Apple device repair, including component-level logic board repair, screen replacement, and battery replacement
• IT managed services for medical practices, businesses, and individuals
• Device diagnostics and health checks
• Apple fleet management and MDM configuration
• Data recovery and backup consultation

The specific scope of work is agreed upon before any repair or service commences. ZA Support reserves the right to decline a repair where the device is beyond economical repair.

3. Pricing and Assessment

An assessment fee applies from R599 (inclusive of VAT), depending on the device and fault. The assessment fee covers diagnostic time and is payable regardless of whether you proceed with the repair.

No Fix, No Fee policy: If we are unable to repair your device after agreeing to undertake the work, no repair fee is charged. The assessment fee remains payable as it covers diagnostic labour.

A written quotation is provided before any repair work begins. All prices are quoted in South African Rand (ZAR) and include VAT at the prevailing rate.

All repairs carry a 12-month warranty on parts and labour, subject to the warranty terms in Section 5 below.

4. Payment Terms

Payment is due upon collection of your device or upon completion of the service, unless otherwise agreed in writing.

We accept the following payment methods:

• Card payments: Visa, Mastercard, and American Express via Peach Payments (secure, PCI-DSS compliant)
• EFT / bank transfer: FNB Account 62651791446, Branch Code 254605, SWIFT FIRNZAJJ
• Cash: Accepted at our Hyde Park premises

Devices will not be released until payment has been received in full. Uncollected devices remaining for more than 90 days after notification of completion may be disposed of in accordance with South African law.

5. Warranty

All repairs performed by ZA Support carry a 12-month warranty on both parts and labour, commencing from the date of collection.

The warranty covers:

• Defective replacement parts
• Faults directly related to the original repair

The warranty does not cover:

• Liquid damage occurring after the repair
• Physical damage, drops, or impact after the repair
• Unauthorised modifications or third-party repairs performed after our service
• Software issues unrelated to the hardware repair
• Normal wear and tear

To claim under warranty, contact us with your original job reference number. The device must be returned to our Hyde Park workshop for assessment.

6. Limitation of Liability

ZA Support's total liability for any claim arising from a repair or service is limited to the cost of the repair or service paid by the client.

ZA Support is not liable for any pre-existing data loss. We strongly recommend that you back up all data before submitting your device for service. While we take every reasonable precaution to preserve data, repairs — particularly logic board and liquid damage work — carry an inherent risk to stored data.

We shall not be liable for indirect, consequential, or incidental losses, including but not limited to loss of business, revenue, or profit arising from device downtime during repair.

7. Data Handling and Privacy

ZA Support collects and processes personal and diagnostic data solely for the purpose of delivering our services. This includes device serial numbers, hardware diagnostics, and contact information necessary to manage your repair or service agreement.

All data handling is conducted in accordance with the Protection of Personal Information Act (POPIA). For full details on how we collect, store, and process your information, please refer to our Privacy Policy.

Diagnostic data collected by our health check and monitoring tools is used exclusively for service delivery, device health reporting, and proactive maintenance under managed service agreements.

8. Managed Service and SLA Terms

Managed IT service agreements ("SLAs") are billed on a monthly subscription basis. The specific scope, response times, and inclusions are detailed in each client's individual service agreement.

Either party may cancel a managed service agreement by providing 30 days' written notice. Fees are payable up to the end of the notice period. No refunds are issued for partial months.

ZA Support reserves the right to adjust SLA pricing with 60 days' written notice. Clients may cancel without penalty if they do not accept revised pricing.

9. Intellectual Property

All ZA Support branding, logos, reports, diagnostic tools, health check software, and proprietary systems remain the exclusive property of Vizibiliti IS (Pty) Ltd.

Reports and documentation provided to clients are licensed for internal use only and may not be reproduced, distributed, or shared publicly without prior written consent.

10. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good faith negotiation in the first instance.

If a dispute cannot be resolved informally, it shall be addressed in accordance with the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act 68 of 2008, as applicable.

Complaints may also be directed to the relevant consumer protection body or ombudsman.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Gauteng, South Africa.

12. Contact Us

If you have any questions about these Terms, please contact us:

• Email: courtney@zasupport.com
• Phone: 064 529 5863
• Address: 1 Hyde Park Lane, Hyde Park, Johannesburg 2196
• Online: zasupport.com/contact