Question 1

Do you collect MacBooks for battery replacement from Illovo?

Accepted Answer

Yes. We collect from Illovo, Craighall Park, and the Oxford Road commercial strip and carry out the replacement at our Hyde Park workshop, approximately 7 minutes away. Contact us on WhatsApp to arrange a convenient collection time.

Question 2

How long does a MacBook battery replacement take?

Accepted Answer

Most MacBook battery replacements are completed within 24–48 hours of collection. Same-day turnaround is available for common models with stock in workshop. You will receive a confirmed timeframe with your quote.

Question 3

What batteries do you use?

Accepted Answer

We use Apple-spec replacement batteries that meet the original capacity, voltage, and cycle-count specifications. All batteries come with a ZA Support warranty covering defects and premature degradation.

Question 4

How do I know if my MacBook battery needs replacing?

Accepted Answer

Key signs: battery life under 3 hours on a full charge, macOS showing Service Recommended, sudden shutdowns at partial charge, swollen trackpad, or battery not charging. Run System Information > Power to check cycle count — over 800–1000 cycles typically means replacement is due.

Question 5

My MacBook trackpad is stiff or raised. Is that a battery issue?

Accepted Answer

Yes — a raised or stiff trackpad almost always indicates a swollen battery. Do not continue using the machine. A swollen lithium battery is a fire risk. Contact us immediately for an urgent collection from Illovo.

Question 6

What is the assessment fee for a battery replacement?

Accepted Answer

Assessment from R599. This covers inspection of the battery, charging circuit, and any related faults. If a straight battery replacement is confirmed, the assessment fee is applied to the repair cost.

Question 7

Do you replace batteries in Apple Silicon MacBooks?

Accepted Answer

Yes. We replace batteries in MacBook Air M1, M2, M3 and MacBook Pro M1, M2, M3. Apple Silicon models use updated battery designs and we stock appropriate replacements for current-generation machines.

Question 8

What is your warranty on battery replacements?

Accepted Answer

All battery replacements carry a ZA Support warranty. If the battery develops a fault or does not hold charge within the warranty period, we replace it at no additional cost.

MacBook Battery Replacement Illovo
— Restore Full Runtime

Battery Symptoms We Address

Battery Not Charging

Swollen Battery

Short Battery Life

Battery Service Warning

MacBook Dies at 20%

Overheating During Charge

Battery Replacement Illovo — Common Questions

We Also Serve These Areas

MacBook Battery Issue in Illovo? Assessment from R599.

MacBook Battery Replacement Illovo— Restore Full Runtime